Frequently Asked Questions
Expert support for your ultimate game room experience.
How are billiard tables delivered and installed?
Due to their weight and precision requirements, our pool tables are shipped via specialized freight. We offer professional white-glove installation services where certified technicians will level the table and apply the felt on-site.
What is the standard shipping time for cues and accessories?
Most in-stock cues, balls, and maintenance accessories are processed within 1-2 business days. Standard ground shipping typically takes 3-5 business days depending on your location.
Do your pool cues come with a warranty?
Yes, all Rhino Billiards cues come with a 1-year manufacturer warranty against defects in materials and workmanship. High-performance carbon fiber shafts may carry extended lifetime warranties against warping.
Can I return a pool table if it doesn't fit my room?
We accept returns on uninstalled tables within 30 days, subject to a restocking fee and return freight charges. We strongly recommend using our Room Size Guide before purchasing to ensure a proper fit for cue clearance.
Do you offer custom felt colors or embroidery?
Absolutely. We offer a wide range of Teflon-treated cloth colors and can provide custom logo embroidery for commercial venues or personalized home game rooms upon request.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your premium table over monthly installments.