Returns & Exchanges

At Rhino Billiards, we stand behind the quality of our equipment and offer a 30-day return window for items in original, unused condition. Our goal is to ensure every player finds the perfect cue and accessories for their game.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack your items in their original protective packaging, ensuring cue sticks are securely padded to prevent warping or damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the gear, we will issue a full refund to your original payment method within 5-7 business days.